Refund policy

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to USPS within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order.

 

To start a return, you can contact us at INFO@ENERGYALCHEMY.NET. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at INFO@ENERGYALCHEMY.NET.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

All services are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.